Terms & Conditions

• If after 10 minutes they have not been picked up, please contact the number +1 646-6418634 immediately. It is the responsibility of the clients to be outside 5 minutes before the pickup time. In no case will we call customers to their rooms, to notify us that we are waiting downstairs, so it is requested to be punctual at the door of the Hotel. Tourxpressny is not responsible for any type of financial or other compensation if the guide decides not to wait any longer due to the lack of punctuality of the passengers and to continue with the tour / transfer. All communication with customers will be done via WhatsApp.

• Only firm reservations will be considered as those that have been reserved and paid for, with a minimum of 24 hours prior to the completion of the reservation.

• Any modification or cancellation that is required, must be made in writing by email info@Tourxpressny.com at least 72 hours in advance. The approval of said changes is subject to availability.

• For cancellations made within a maximum time of 72 hours prior to the tour date, a 100% refund will be made less the percentage charged by credit card companies that are equivalent to 3%, of the amount paid, and These will go to the credit card with which the purchase was made.

1) If you wish to change the date of the tour, you must contact info@Tourxpressny.com taking into account the following:

* Day trips must be canceled 3 days in advance (Boston, Washington)

* Two-day excursions or activities must be canceled 5 days in advance.

2) If you want the money back you have up to 120 days after the purchase to make your request, after this period of time you can only change or postpone the date of the excursion.

• Tourxpressny will not be responsible in case of cancellation of the Maid of the Mist tour by decision of the operator. (Niagara Falls).

• The absence of confirmation of receipt of the voucher by the customer will be understood as that all the data provided is correct. Likewise, the confirmation by the client that all the data is correct exempts Tourxpressny from all the differences that may arise, related to the dates, time and place of collection, and exempts from any financial or other compensation or return of the amount paid for the tours. So, we ask you to carefully read the voucher and make sure everything is correct before confirming.

• Rain excursions are not canceled.

• Passengers traveling with minors must take into account that we only have the capacity to transport umbrella-type baby carriages. Large cars will only be transported upon request and approval depends on the vehicle used in the tour operation. Passengers traveling with wheelchairs must request in advance. The transportation of the same depends on the capacity of the vehicle used for the excursion.

• Tourxpressny reserves the right to cancel or modify the dates of excursions, tours and pick-up times due to weather conditions, due to security notices, blockages that are the consequence of events (games, Broadway shows, parades on main avenues, UN, etc ..) or street closings made by the traffic police or by changes in operations.

• The photos taken during the excursions will be published on our social networks and website in order to share the experience of our clients on each of the tours.

• Our guides will request prior authorization from clients so that the photos taken during the tours can be published on our social networks (Facebook and Instagram) and the brand's website.

• The photos of our clients in each of the excursions are for the exclusive use of Tourxpressny and will not be sent to third parties.

• I accept the Privacy Policy.

• The Wi-FI service and USB electrical connection is available for 1 and 2 day excursions). In some older model vehicles this service is not available.

• In case of emergency Tourxpressny will attend the same under the conditions of obligatory responsibility and will not be responsible for negligence on the part of clients that end in a cancellation of the tour or delay of the same. There will be no refund of any kind.

• Clients must be in optimal health conditions to take the tours offered by Tourxpressny.

• Emergencies will be classified by their importance and Tourxpressny will be able to decide whether or not a tour can be canceled due to force majeure.

• Customers will be responsible for their behavior in each tourist place they visit, Tourxpressny will not be responsible for unacceptable behavior with others and with the police.